🎄CHRISTMAS MoldsLegal Policies & Terms of Use
Last Updated: 13th November 2025
Welcome to Divera International (“Company”, “we”, “us”, “our”).
The following document constitutes a comprehensive compilation of our Terms & Conditions, Privacy Policy, Shipping Policy, Refund & Return Policy, B2B Reseller Agreement, Cookies Policy, and Website Disclaimer.
By accessing or using any portion of our website, products, or services—whether as an individual retail consumer or as a registered B2B business entity—you unconditionally acknowledge, understand, and agree to every clause, statement, and obligation described herein.
This document is intentionally detailed, descriptive, and exhaustive to ensure complete transparency and compliance with global best practices in e-commerce operations, digital transactions, and business communications.
SECTION 1 – TERMS & CONDITIONS
1. Eligibility & User Responsibility
Access to the Divera International website is strictly limited to individuals who are legally competent to enter binding contracts under applicable laws. Users affirm that they are at least 18 years of age and possess sound mental capacity to understand the implications of online purchasing, data submission, and account creation. For B2B users, accurate business identification—such as GST details, registered company name, business address, and verification documents—is mandatory. The Company reserves the complete right to evaluate, approve, reject, suspend, or terminate any user account, at any time, without justification, especially in instances where submitted information appears inaccurate, incomplete, fraudulent, or inconsistent with business norms. Users bear sole responsibility for any actions performed under their account credentials and must maintain confidentiality of login details at all times.
2. Website Usage & Restrictions
The Divera International platform is intended exclusively for lawful use. Users agree not to misuse, exploit, manipulate, modify, or reverse-engineer any feature, functionality, or code associated with the website. Activities such as deploying automated scripts, data-mining tools, bots, crawlers, harmful code, malware, or attempts to breach security barriers, interfere with performance, extract private data, or replicate proprietary structures are strictly prohibited and may result in permanent ban and legal action. Any unauthorized reproduction of site content—including images, descriptions, pricing structures, product documents, resin formulation data, or internal operational guidelines—without written permission is treated as intellectual property theft.
3. Product Representation & Accuracy
Divera International makes every commercially reasonable effort to ensure that product descriptions, images, technical specifications, ingredient lists, safety instructions, and color representations are as accurate as possible. However, due to variations in screen settings, manufacturing cycles, lighting conditions, or natural differences between production batches, certain deviations may occur regarding color tone, viscosity, packaging layout, or container design. These natural variations do not constitute defects. For B2B orders, the final product specifications communicated through proforma invoices, technical sheets, or direct email confirmations shall supersede any generic product descriptions displayed on the website.
4. Pricing, Billing & Payment Terms
All pricing reflected across the platform is subject to change without prior notice, depending on market fluctuations, raw material costs, currency exchange variations, and internal pricing strategy decisions. Users agree that taxes, shipping fees, duties, and handling charges may be imposed where applicable. Divera International may, at its discretion, roll out promotional discounts, volume-based reductions, or loyalty incentives; however, such offers may be withdrawn or modified at any time without explanation. B2B transactions may require part payment or full advance payment prior to production or dispatch. The Company shall not be liable for payment failures generated by third-party gateways or banking systems.
5. Order Acceptance, Processing & Cancellation
All orders placed on the website constitute an “offer to purchase” and become binding only after confirmation from Divera International. We reserve the right to accept or reject orders based on availability, internal verification, pricing accuracy, fraud detection mechanisms, and regulatory compliance. Orders may also be cancelled if they involve incomplete address details, suspicious transactions, or technical errors. For B2B orders involving bulk production, custom manufacturing, or special formulations, cancellations are not permitted once production begins. Divera International may update delivery timelines depending on logistical constraints and operational workload.
6. Liability & Warranty Limitations
All products are sold “as-is,” and Divera International does not provide any form of personal suitability guarantee, performance warranty, or results guarantee for resin art, casting applications, polymer curing behavior, or user-specific project outcomes. Customers acknowledge that resin products require controlled environmental conditions, technical knowledge, and proper safety practices. Divera International is not liable for damages arising from improper storage, incorrect mixing ratios, failure to follow instructions, environmental humidity or temperature issues, allergic reactions, accidental misuse, or modifications made by third parties.
SECTION 2 – PRIVACY POLICY
1. Information Collection & Usage
Divera International collects a broad spectrum of personal, transactional, technical, and behavioral data to ensure a seamless shopping experience, enhance platform performance, and maintain compliance with applicable regulations. This may include your name, contact details, delivery address, business credentials, communication history, device identifiers, IP address, browsing patterns, purchase behavior, and interaction logs. This information helps us process orders efficiently, deliver personalized recommendations, prevent fraudulent activities, and improve customer engagement. Users voluntarily submitting data accept that Divera International may use such information to communicate promotional offers, business updates, or policy revisions, unless explicitly opted out.
2. Data Sharing & Third-Party Access
We may share limited, necessary information with third-party service providers such as logistics partners, courier agencies, payment processors, marketplace integrations, analytics platforms, and customer support software. These entities are bound by confidentiality agreements and only receive information essential for executing their assigned tasks. Divera International does not sell or rent user data to external parties and only discloses personal information when required by law, court orders, or regulatory authorities.
3. Data Security & User Rights
We adopt industry-standard encryption protocols, secure servers, and access control mechanisms to protect customer data against unauthorized access, alteration, disclosure, or destruction. Users may request a copy of their personal data, correction of inaccuracies, or deletion of their account—subject to compliance obligations, financial regulations, and historical transaction requirements.
SECTION 3 – REFUND & RETURN POLICY
1. B2C Refund & Inspection Protocol
Returns for retail customers are strictly limited to cases where items arrive physically damaged, leaking, defective, or materially different from their expected quality. All issues must be reported within 48 hours of delivery. Every return request undergoes a detailed inspection process involving photo evidence, video documentation, container integrity examination, and quality validation by our internal team. Refunds or replacements are granted only if the issue is verified beyond doubt. Returned items must be unused, unopened, and in their original packaging to qualify for processing.
2. B2B Return Restrictions
Bulk orders, wholesale consignments, customized manufacturing batches, or chemical formulations created specifically for a buyer are strictly non-returnable and non-refundable. Due to the nature of B2B transactions, any claim must be submitted within 24 hours of receipt, supported by detailed photographic or video proof. Divera International reserves exclusive discretion to accept or reject claims based on technical feasibility and internal quality findings.
SECTION 4 – SHIPPING POLICY
1. Dispatch Timelines & Logistics Handling
Standard orders are processed and dispatched within 1–3 working days, depending on inventory status, order volume, and internal workload. B2B orders may require longer lead times depending on manufacturing schedules or quality control procedures. Once dispatched, full responsibility for transit duration lies with the courier partner. Delivery timelines may vary due to weather, strikes, route limitations, public holidays, customs checks, or operational bottlenecks beyond our control.
2. Address Accuracy & Delivery Attempts
Customers must provide complete, accurate, and functional delivery details. Failed delivery attempts due to incorrect addresses, recipient unavailability, or courier-level restrictions may result in additional charges or delivery delays. Divera International cannot be held responsible for misrouted shipments caused by user error.
SECTION 5 – B2B RESELLER AGREEMENT
1. Eligibility & Mandatory Compliance
Businesses intending to resell Divera International products must undergo a structured verification process that includes submission of business documents, GST registration, identity proof, and in some cases, physical store proof or social media presence validation. Resellers agree to maintain consistent brand representation, follow pricing guidelines, and abstain from using misleading marketing tactics.
2. Marketplace Selling Restrictions
Resellers are strictly prohibited from listing Divera International products on large e-commerce platforms (such as Amazon, Flipkart, Meesho, Jiomart, or similar marketplaces) without obtaining formal written approval. Unauthorized listings, brand dilution attempts, repackaging, or false claims will result in immediate termination of reseller rights, legal notice, and blacklisting.
3. Responsibilities of Resellers
Resellers must ensure proper storage, handling, and transportation of resin products, as chemicals may react adversely to heat, sunlight, humidity, or contamination. Divera International is not responsible for damages arising from poor handling practices by resellers or their distributors.
SECTION 6 – WEBSITE DISCLAIMER
1. Professional & Chemical Disclaimer
All information provided on the website—including product descriptions, safety instructions, and usage recommendations—is meant for general informational purposes only. Resin products require technical knowledge, environmental control, and safety precautions. Divera International is not liable for any injuries, damages, reactions, or improper outcomes resulting from incorrect usage, negligence, or deviation from recommended practices. User discretion and safety compliance are mandatory.
SECTION 7 – COOKIES POLICY
1. Cookies Usage & Tracking
Divera International uses cookies to maintain session continuity, improve website functionality, analyze browsing behavior, enhance personal recommendations, and support features such as saved carts and recently viewed items. By continuing to use our website, you consent to our cookie usage.
2. Opt-Out Rights
Users may choose to disable cookies through browser settings, although doing so may restrict access to certain features, disrupt checkout functionality, or degrade overall browsing experience.
CONTACT INFORMATION
For inquiries, policy-related clarifications, business collaborations, or dispute escalations, please contact:
Divera International
Email: diverainternational@gmail.com
Phone: +91 8200190107
Registered Address: GF/2, Dharnidhar Tower, Paldi, Ahmedabad – 380007